Frequently asked questions
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Do I need any special hardware?+
No. Rivo runs in any web browser on the devices you already have. If you want to take card payments in person you can add a compatible card reader, but it's optional.
Can I keep my existing phone number?+
In most cases yes - tell us the number when you sign up and we'll check whether it can move across. If it can't, we'll set up a dedicated Rivo number for you instead. Either way, calls and texts land in one inbox.
How do card payments work?+
Payments run through RivoPay at 1.95% + 20p per transaction, the same online and on a card reader. Money is paid out to your own bank and your salon name shows on the customer's statement. There's no commission on the booking itself.
What's included in the SMS allowance?+
Your monthly text allowance is worked out per stylist who takes bookings, and pooled across the salon: at the current rate of 100 texts a stylist, a one-chair salon gets 100 a month and a five-chair salon gets 500. Email confirmations and reminders are unlimited and free. If you send more texts than your allowance you can buy a top-up pack or turn on auto top-up - you're never charged without asking.
Do I really get my own website and email?+
Yes - a booking website goes live at your-salon.rivosalon.com and a salon email address is set up automatically when you join. Your logo, your services, your hours. Nothing to build.
Can I switch from another system?+
Yes. You can import your client list, and we'll help you move your services and settings across. Most salons are up and running the same day.
Is there a contract or lock-in?+
No lock-in. Billing is monthly and you can cancel anytime. Your data stays yours - you can export it whenever you like.
Where is my data stored, and is it GDPR-compliant?+
Your data is stored securely in the UK/EU and is GDPR-friendly. Payments are handled by our secure payment provider and never stored by us. See our Security & Trust page and Privacy Policy for detail.
How much does it cost?+
You pay per stylist who takes bookings - anyone with a column on your calendar. Every feature is included on every account, so there's nothing to upgrade to and nothing locked behind a bigger plan; the only thing that changes your bill is how many stylists you have. Receptionists, managers and assistants who don't take bookings are free. See the Pricing page for the current rates. There's a free 14-day trial, no card required to start.