Terms of Service

1. Who we are and these terms

Rivo Salon Software (“Rivo”, “we”, “us”) is salon management software operated by Rivo Software Ltd, a company registered in Scotland (company number SC895161), registered office 332 Leith Walk, Edinburgh, EH6 5BR (“the Company”). These Terms of Service (“Terms”) govern your access to and use of Rivo, including the web application, the booking website provided at your-salon.rivosalon.com, the salon email address, and related features (together, the “Service”).

By creating an account, starting a trial, or using the Service, the salon business and the person accepting these Terms on its behalf (“you”, “the Salon”) agree to these Terms. If you do not agree, do not use the Service. You confirm you are authorised to bind the Salon and are at least 18 years old.

The Service is provided to businesses for use in their trade or profession. It is not a consumer product, and consumer cancellation rights that apply to consumer contracts do not apply to your subscription.

2. The Service

Rivo provides tools to run a salon, which may include: online booking and a booking website; a calendar and diary; client records; two-way messaging across texts, email and calls in one inbox; a salon email address at rivosalon.com; card payments and deposits via Stripe; reporting; team, rota and HR tools; and related features. Every feature is included on every account - we do not sell feature tiers, and nothing is held back for a bigger plan. What varies is how many stylists take bookings, which is what your subscription is priced on (see “Fees, billing and renewal”). Individual features may still depend on setup you complete - for example connecting a card processor or adding a phone number - and on settings you and we control.

We may add, change, or remove features over time to improve the Service. Where a change materially reduces core functionality you rely on, we will give you reasonable notice. Some features rely on third parties (for example Stripe, Telnyx and telephony networks) and are subject to their availability.

3. Accounts and security

You are responsible for your account, for keeping login credentials and staff PINs secure, and for all activity that occurs under your account. You must give accurate account information and keep it up to date. Tell us promptly if you suspect any unauthorised access.

You are responsible for your staff and for setting appropriate permissions for them within the Service.

4. Free trial

New salons may start with a free trial of the length stated at sign-up. No card is required to begin. During the trial you have access to all features, exactly as you would on a paid subscription. If you do not subscribe by the end of the trial, your access may be paused and, in time, your data may be removed in line with our retention practices (see the Privacy Policy).

5. Fees, billing and renewal

Subscriptions are billed monthly in advance at the price for your chosen plan shown at sign-up and on our pricing page, plus VAT where applicable. The subscription renews automatically each month until cancelled. Payment is taken by our payments provider (Stripe) using the card you provide.

We may change subscription pricing on reasonable notice; changes take effect at your next renewal after the notice period. Usage-based charges (for example outbound SMS beyond any included allowance) are billed in addition to your plan. Email reminders sent via your Rivo address are provided at no additional messaging charge.

If a payment fails, we may retry, and we may suspend or limit the Service until payment is made. Fees are exclusive of taxes, which you are responsible for where applicable.

6. Cancellation and refunds

You can cancel at any time from your billing settings. Cancellation takes effect at the end of your current paid month; your access continues until then. There are no contracts or exit fees.

Except where required by law, fees already paid are non-refundable, including for the current billing period after cancellation and for partial months. We do not provide pro-rata refunds on cancellation.

7. Payments to your clients and Stripe Connect

Card payments, deposits and saved-card charges you take from your own clients are processed through Stripe. To collect client payments you must connect and complete Stripe onboarding for your own Stripe account. Once connected, your salon is the merchant of record for those transactions and funds (less any platform and processing fees) are settled by Stripe to your connected account.

Your use of Stripe is subject to the Stripe Connected Account Agreement and Stripe’s terms, in addition to these Terms. Rivo is not a bank, payment institution or money transmitter, and does not hold your client funds on an ongoing basis. Card processing fees and any platform fee are as notified to you and are deducted through Stripe.

You are responsible for your own tax, refunds to clients, chargebacks, deposit and cancellation policies, and compliance with card scheme rules. Rivo is not responsible for disputes between you and your clients.

8. Messaging, calls and client consent

The Service lets you contact your clients by text, email and phone. You are the sender of those communications. You are responsible for obtaining and honouring the consents required by law (including UK GDPR and the Privacy and Electronic Communications Regulations) before sending marketing messages, for honouring opt-outs, and for the content of your messages.

You must not use the Service to send unlawful, misleading, or unsolicited bulk messages, or to contact people who have opted out. Telephone numbers and messaging capabilities are provided via third-party carriers and are subject to their acceptable-use rules. We may suspend messaging that puts the platform or its carriers at risk.

9. Acceptable use

You agree not to: use the Service unlawfully or to store or send unlawful content; upload data you have no right to use; attempt to breach security, access other salons’ data, or circumvent tenant isolation; probe, scrape, overload or disrupt the Service; reverse engineer or copy it except as permitted by law; resell or provide the Service to third parties without our agreement; or use it to build a competing product.

We may investigate suspected breaches and may suspend or terminate access for serious or repeated breaches, or where required to protect the Service, other salons, or third parties.

10. Your data and ownership

As between you and us, you own the data you and your clients put into the Service (your “Salon Data”), including client records, appointments, sales and messages. You grant us the rights needed to host and process that data to provide the Service, as described in the Privacy Policy and Data Processing Addendum.

Your appointment and sales history is a record of your business (who attended, the service provided, the staff member and the amount paid). We retain it for the life of your account so your records stay intact, and retain financial records for the period required by law. You can export your data at any time.

We own the Service itself, including its software, design and brand. We may use aggregated, de-identified data that does not identify you or any individual to operate and improve Rivo.

11. Community and suggestions

If the Service includes an owner community or feature-voting, you are responsible for what you post, and must keep it lawful and respectful. If you send us ideas or feedback, we may use them without obligation or payment to you.

12. Availability, backups and support

We work hard to keep the Service available and to back it up, but we do not guarantee uninterrupted or error-free operation. We may carry out maintenance, ideally with notice for planned downtime. Support is provided through the channels we make available from time to time.

13. Third-party services

The Service integrates with third parties such as Stripe (payments), Telnyx (SMS and voice), and other telephony providers. Your use of those integrations may be subject to their terms. We are not responsible for third-party services, and their availability is outside our control.

14. Warranties and disclaimers

The Service is provided “as is” and “as available”. To the fullest extent permitted by law, we exclude all implied warranties, including of merchantability, satisfactory quality, fitness for a particular purpose and non-infringement. You are responsible for ensuring the Service is suitable for your needs.

15. Limitation of liability

Nothing in these Terms limits liability that cannot be limited by law, including for death or personal injury caused by negligence, or for fraud.

Subject to that, we are not liable for loss of profits, revenue, goodwill, anticipated savings, or for indirect or consequential loss; nor for loss or corruption of data to the extent it was avoidable by your own backups or was caused by third parties. Our total liability to you in any 12-month period is limited to the fees you paid to us for the Service in that period.

16. Indemnity

You will indemnify us against claims, losses and costs arising from your breach of these Terms, your Salon Data, your communications with your clients, or your breach of law (including data protection and marketing rules).

17. Suspension and termination

You may stop using the Service and cancel at any time. We may suspend or terminate your access if you materially breach these Terms, fail to pay, or where necessary to protect the Service or others. On termination, your right to use the Service ends. We will handle your data after termination as described in the Privacy Policy and Data Processing Addendum, subject to legal retention.

18. Changes to these Terms

We may update these Terms from time to time. If a change is material, we will give reasonable notice (for example by email or in-app). Continuing to use the Service after a change takes effect means you accept the updated Terms.

19. Governing law and jurisdiction

These Terms and any dispute arising from them are governed by the law of Scotland, and the courts of Scotland have exclusive jurisdiction.

20. Contact

Questions about these Terms? Email support@rivosalon.com. Rivo Software Ltd, registered office 332 Leith Walk, Edinburgh, EH6 5BR.